User Data Deletion Instructions — Vexora Digital Messenger AI Assistant

1. About this service

Vexora Digital operates an AI-assisted customer enquiry service through Facebook Messenger.

The assistant uses Meta Messenger, Make.com and the OpenAI API to process customer messages, generate responses and maintain conversation context.

2. Information that may be processed

Depending on the visitor's interaction, information may include:

• Facebook Messenger Page-scoped user identifier.
• Messages voluntarily sent to the assistant.
• Customer name, email address and phone number, if provided.
• Business name and enquiry requirements.
• Conversation-related timestamps.
• Conversation identifiers used to maintain AI response context.

Some information may be processed or stored by Meta, Make.com and OpenAI under their applicable service arrangements.

3. How to request deletion

Visitors can request deletion of personal information held by Vexora Digital in connection with the Messenger AI Assistant.

To submit a request:

1. Send an email to info@vexoradigital.com.
2. Use the subject line: “Messenger AI — Data Deletion Request”.
3. Explain that you want your information associated with the Messenger AI Assistant deleted.
4. Provide enough information to help identify the relevant Messenger conversation.

Please do not include passwords, authentication codes or sensitive identification documents in your initial email.

Vexora Digital may request reasonable additional information to verify identity before processing the request.

4. What happens after a request

Once a deletion request is received:

• Vexora Digital will review and verify the request where necessary.
• Relevant information under Vexora Digital's control will be identified.
• Eligible personal information will be deleted or anonymised, subject to applicable legal and operational retention requirements.
• Where applicable and supported, deletion requests will be handled through relevant third-party service providers.
• The requester will receive a response confirming the outcome or explaining any information that must be retained.

5. Third-party platforms

Information processed by Meta, Make.com and OpenAI may be subject to their respective retention and deletion procedures.

Deleting information held by Vexora Digital does not necessarily delete the visitor's Facebook Messenger conversation from their own account.

Visitors can manage their Facebook information through Meta's privacy and account settings.

6. Contact

For privacy enquiries, access requests, correction requests or data deletion requests, contact the email address above.